Technology related problems can cause undue delays during your workday and damage productivity. Seamfix is a capable provider for outsourced technology support. When contracted, we integrate seamlessly into your organization and support your customers whether internal or external just as you want them treated -- with respect, efficiency and professionalism.
Seamfix enables clients to give their customers personalized support, track service requests, incidents and feedback. Seamfix focuses on what is really important - resolving their issues.
Seamfix will put agents on the telephone and answering emails that you will come to rely on. We employ highly qualified people after a rigorous screening and then assign them to work for you! We can be your complete IT support team or just provide some extra support for your IT manager - our expert team can build a service that suits your exact needs and budget.
Performance is measurable and maintained at levels often surpassing requirements as defined in an SLA. Seamfix delivers consistently high quality service at a sustainable cost to clients, with measurable achievements to justify our claims.
So regardless of the nature of your needs, Seamfix will work with you to eliminate technology related problems from your business processes and activity.
Benefits of Outsourcing
1. Higher revenue and margins due to reduced operational costs.
2. It’s getting harder and more costly to find and employ good techs full-time.
3. It allows organisations to concentrate on their core business objectives.
4. Improved operational efficiencies
5. Increased levels of customer satisfaction.
6. Leveraging the skills inventory of dedicated technical support teams
7. Facilitates improvements in product design process
8. Improvements in service delivery
9. Can be used as Level 1 support allowing in-house manpower (where available) to focus on more advanced issues.